Customer Testimonials

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I'm very happy with the countertop reverse osmosis filter I bought a couple of years ago. The companies service is always first rate. Highly recommended
Colin Wright

Ordered a reverse osmosis filter 4 stage. Arrived with a broken piece (dammit Australia Post) - Peter express posted a replacement free of charge. Worked like a charm!rnrnThanks again so much!rnrnP.S The water tastes like... water! (better than the old filter system I used to have) - what's not to love ;)

This company is one that EVERYONE should support. They not only dispatch goods quickly, but ordering online is easy (even for old farts like me). I had an issue with one of their diverter valves. Within minutes of my email, they responded and even though it was more than likely my fault, they did not hesitate to replace it (with some advice on modern plumbing techniques.) These guys rock - so thank you Peter Howard for such awesome service. We will not be going anywhere else in the future.

Peter H, Product, at a great price and great service. I had been planning to order 2more cartridges in the next 4 weeks, I arrived home today to find a reminder letter addressed to myself stating that cartridges maybe due for replacementof which it is. I have changed my supplier from ???????? Water Filters to yourselves, due to better pricing, free postage and excellent service. Many Thanks and I wish you and PSI Water Filters every success for the future. Regards Craig M
Craig M

Thank for all your help and the unit works just great have now sorted out all my problems with fish tankrnrnVery good advice and quick delivery recommend this company to anyone who wants a good water filter.

Returning customer. Have to rate this business and it's products at the top of it's game in all aspects of business, customer service and product quality. If you are reading this as a potential customer, don't waste your time looking for a better deal elsewhere, when you open your package and see the exceptional quality and engineering of your product you will understand why. Not to mention the all important replacement filters, that are always available at very reasonable and ...

After weeks of searching local company that does water filter, I came across this website. Not only you provide quality filters that other companies use, but at easy DIY and affordable price point. Industry standards and simple truth information separate them higher than the rest. Ordering is simple and very quick delivery. I bought the twin under-sink replacement cartridges (US made PB1) and the taste tells many positive stories (better than hardware store bought) and very ...

I have been buying Water Filters from PSI for over 10 years, I have always received my filters in a timly manner and I have never had a problem with any Filter I have purchased.rnI would certainly recommend PSI to any person wanting quality products,
Kevin Maxwell

Very happy with the Boss 031-4p unit. Does everything as expected. Purchased 3 units so far to use at different sites with another unit to be purchased soon.
Greg Haynes

I am writing this email to thank you for your great service. As I told Stephanie on the phone last week, I am totally amazed that a small company in Launceston can get an order delivered to me in Hervey Bay the next day. I have a small business myself and believe me, I have enough trouble getting this level of service from any of my other suppliers even when most of my orders only come out of Brisbane. I first purchased my RO water filter from you back in 2007, and the service you provided then ...
Dave Olds

Thanks for supplying me with the filter. I installed it at my mums house in Biloela. (out west) The water out there is half bore half from a big dam, so the water must have a lot of minerals in it. My mum was pretty sceptical but once she tasted it - wow what a difference. The TDS meter reads about 430 on the in and about 7 on the out and no longer smells of chlorine. Thanks heaps wulf

Hi Stephanie & Peter, Just thought that we'd let you know that we're thrilled to bits with the Twin Under-sink PSI-304 system that you supplied. It arrived yesterday morning, it went in today & the installatiion was an absolute breeze. The fact that we were replacing a competitor's previous unit simplified matters some what, but proved interesting to say the least. Without exception, each individual component that you supplied in your kit, was vastly superior to that of the ...
Tania & John Spencer

Dear Stephanie, Just a brief note to thank you for your excellent service and for the twin under sink system that we purchased. We were delighted with the quality of the system including the ceramic disk Touch-flow brand faucet. The unit arrived the day after it was ordered and in plenty of time for installation with our new kitchen. You may use my recommendation if you wish as I am very impressed with the system. Kind regards, Ray Fallu| Victoria
Ray Fallu

Hi Peter I have just received and installed my water filter unit. I must say I was dubious at ordering this unit over the web as I felt the pricing had to reflect a lower quality filter system. I am absolutely impressed with both the quality and the price - I have installed previously at my last address a unit I bought from Bunnings at $355.00 (still available at that price) and compared - well you can't compare. Your unit is far superior in quality with better quality fittings and even ...
Barry Englefield

Peter, "Shame faced husband" ;-) & I were incredibly impressed when the new part & replacement filters arrived today. All installed it looks great & husband proof. Thanks so very much! We are thrilled. You can use this as an unsolicited testimonial if you like. Two years ago I bought a premium benchtop filter from you. The water in our area was dreadful, often brown in colour (this is in our inner city suburb of Melbourne). The filter unit has been fantastic for us. The water tastes ...
R Golding

Hi Peter, The filter system arrived on Monday, and installed it today. It was very easy to install and works perfectly. We got use to normal unfiltered tap water so when we tried filtered water the difference was huge. The Sydney water was harsh and had a strong smell in comparison to your filtered system. You would believe that it was natural spring water! Thank for all your help! Luke S
Luke S

This is the first time I have offered endorsement of a commercial enterprise. In this instance an endorsement is well placed. My customer connection with PSI Filters began about 8 years ago. At that time PSI Filters were one of relatively few supplying residential RO Systems. I was firstly impressed with Peter's knowledge of RO Systems and candid comments which enabled me to feel confident in making informed decisions buying both a quality product and a RO system that met our ...
N McLeod

Thought I would give you some customer feed back which I seldom do but I am impressed with both the product and service. I purchased a whole house system about a month ago and had it installed by a local plumber who was also impressed with the system quality. The difference it has made to the water is unbelievable. I used to sneeze for about 10 minutes after getting out of the shower and was surprised that this has stopped but another surprise was how soft my hair feels now after a shower. ...
Fred B

I called to find out more about the PSI water filter systems and Peter provided outstanding customer service. I do at times ask a lot of questions and Peter was extremely helpful considering I called after closing time and he spent another 30 minutes patiently answering my questions. I hadn’t intended to purchase a filter system this early in my search but felt comfortable with all my questions answered and brought one there and then, it arived 4 days later and was everything that ...
Gail Henderson

Hi Peter Just wanted to thankyou for your extremely prompt service it always helps to get a parcel quickly as it relieves the anxious wait that the company you have just paid is a geniune one I was also impressed to see my replacement filters are not some cheap knock off but a geniune made in the USA product Also I lived in Launceston for a couple of months over 20 years ago we also toured the Island I bet it has change alot since then. Kind Regards Sue

Hi Peter Just to let you know that the part arrived safely. Our local post office was closed until last Tuesday so picked it up then and installed it over the weekend. The system works very well and the water is coming through clear and tasting like rain water! I think our tank water is now better than the mains water they get in Adelaide. We couldn't be happier. My wife is particularly happy with the addition of the UV filter that will kill off any nasties that may end up in the water tank. ...
S Richards

I hope this message will find you, Stephanie, your family and all dear people around you in great health, excellent mood and endless happiness! Best Wishes & Kindest Regards, E Calic | Dandenong, Victoria
E Calic

Dear Peter, I am writing to you tell you a big THANK YOU. Shower and shower filter: Sprite FXD-CM-P6 20 inch arm and 6 inch filter assembly and undersink water filter: PSI-300P with Pentek CBR2-10 Carbon Cartridge are some of the best things I have ever bought for me and for my health and well-being. Water from my kitchen tap is much clearer and tastes much better and every time I take shower with my new shower with shower filter I feel blessed. From the first time I contacted you I knew ...

RE: Order 004167. Just letting you know that I have received my order today and I am very happy with the product and package contents. It took me about an hour to install, having to remove another system first that I was not happy with (and also with poor customer service). This product is MUCH better than the other system with better flow and ease of maintenance, and with everything included in the package, I didn't have to make any trips to the hardware store! Great product and great ...

Thanks guys. My filter arrived today. It arrived at 9am. Within half hour (Including time to make my son and myself breakfast) it was mounted. 1 hr later the flush is complete. Just did the TDS test on it. Waddaya know. 0. Easy to install, thanks to the instructions. The parts look momentarily scary until I read the instructions then all good. Fast service. What I want. What I need. Your reputation is well deserved.
Dave A

Hi Callum, Filter system received. Installed. Working great. Wife very happy as she claims that it is the best tasting water that she has ever had. ( got to keep them happy?). Thanks again, for the prompt and great service. Please list me as a referral if required. Regards Pete.
Peter G

Just a quick note to say thanks for the great and promt service and for supplying such high-quality products. I'm very impressed how easy it was to plug all components together, and am especially pleased with the good flow rate through the CR1 filter, as well as with the smoothness of the 3-way tap. You came highly recommended, and I'll certainly be adding my own recommendations from now on. Regards Richard Perth WA

Peter and the crew at PSI are so valuable when it comes to reassurance and technical knowledge. I scoured the internet for the best water filter system as I am on Water Tanks. I found the PSI site and was reassured about all my concerns and bought the full set with the UV. After it was installed I had a couple of questions that were answered overnight from the contact us page. Well done PSI you deserve to be numero uno
Chris Hamnett

Complete, quality, tested and effective with prompt postage.

I purchased the Matrikx undersink water filter and a Sprite shower filter and I am 100% happy with both. The water quality and taste from the Matrikx is far superior to that of our old system and the Sprite shower filter has made a huge difference, no more super dry skin after showering. I found the staff at PSI very knowledgeable and friendly. Great company...I highly recommend PSI Filters.
Sally Davidow

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