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PayPal increased their merchant charges by 73% in April 2018 and their fees to merchants like us are now are up to 665% more that the bank charges for credit card purchases, we had to pass some of that on. PayPal charges are now 2.6% plus 30 cents per transaction, if we do a refund via PayPal they keep the 30 cents.

Credit charges to merchants like us by the banks range from 0.34% up to 1.35% with the average charge at around 0.8%. The charges vary mostly if the credit card being used has a rewards package or not. You are told by the banks that they pay the reward but this is not correct with that charge passed on to the merchant but what we don’t agree with is the customer only receives about 1/3 of what we pay and the banks taking the rest with reward packages..

Afterpay have quoted us 6% commission which cannot be passed on as per an agreement. We considered signing up with Afterpay but we would have needed to raise the prices to cover their charges and that would not have been fair to the people that paid by transfer or credit card so we didn’t sign up. Another way we could have dealt with the Afterpay thing was to raise prices by say 5% and then offer a discount if paying with transfer or credit card and less discount if paid with PayPal but it was too complicated and confusing so we didn’t sign with Afterpay.


Testimonials

  • I am writing this email to thank you for your great service. As I told Stephanie on the phone last week, I am totally amazed that a small company in Launceston can get an order delivered to me in Hervey Bay the next day. I have a small business...

    Dave Olds, .
  • Thought I would give you some customer feed back which I seldom do but I am impressed with both the product and service. I purchased a whole house system about a month ago and had it installed by a local plumber who was also impressed with the...

    Fred B, .
  • I called to find out more about the PSI water filter systems and Peter provided outstanding customer service. I do at times ask a lot of questions and Peter was extremely helpful considering I called after closing time and he spent another 30...

    Gail Henderson, Sale, Victoria
  • Thanks for supplying me with the filter. I installed it at my mums house in Biloela. (out west) The water out there is half bore half from a big dam, so the water must have a lot of minerals in it. My mum was pretty sceptical but once she tasted...

    Wulf, .