Small items such as replacement cartridges are your choice by regular post or express post which in many cases is overnight delivery. Larger items such as undersink systems, whole house, and larger orders of replacement cartridges are sent normal post, delivery time is normally 2 to 6 days. Express post on these larger items can be done and it is best to call for a quote on the extra charge for that.
All items shipped are insured unless otherwise specified, notice of a claim must be made within 24 hours of receipt (normal week days).
If a faulty item is received that will be replaced without question. Breakages by customer during installation we normally replace minor parts free but customer pays the postage. Major parts are sold at cost but this is only for breakages by customers.
If you find the system that you purchased not to your liking it can be returned for a refund, call prior to doing a return, the item must be in as sent condition and not used.
A change of heart you can return the product with freight at your cost both ways, the item must be in as sent condition and not used.
I cant add more than the other testimonials, it was everything I expected and more. A prime example of a great Australian business that looks after its clients, has quality products, and expert employees.\r\nThanks
Hi Peter, Thought i would share some feedback, PSI filters offer a wide range and fast postage also the packaging is great. After being scammed by another online water retailer, PSI filters has been a pleasure and Peter is knowledgeable and...
Can I just say we were very happy with our last unit at our previous home, so that\'s why we wont hesitate to get another from your company.
Dear Stephanie, Just a brief note to thank you for your excellent service and for the twin under sink system that we purchased. We were delighted with the quality of the system including the ceramic disk Touch-flow brand faucet. The unit arrived...