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Shipping and returns

Small items such as replacement cartridges are your choice by regular post or express post which in many cases is overnight delivery. Larger items such as undersink systems, whole house, and larger orders of replacement cartridges are sent normal post, delivery time is normally 2 to 6 days. Express post on these larger items can be done and it is best to call for a quote on the extra charge for that.

All items shipped are insured unless otherwise specified, notice of a claim must be made within 24 hours of receipt (normal week days).

Returns

If a faulty item is received that will be replaced without question. Breakages by customer during installation we normally replace minor parts free but customer pays the postage. Major parts are sold at cost but this is only for breakages by customers.
If you find the system that you purchased not to your liking it can be returned for a refund, call prior to doing a return, the item must be in as sent condition and not used.

A change of heart you can return the product with freight at your cost both ways, the item must be in as sent condition and not used.


Testimonials

  • Just want to say thank you for such a prompt delivery of my under sink reverse osmosis system, had it installed in no time and after a few attempts at getting the tubing to stay in place it is working an absolute treat. I had an older system for...

    Colin Sherrott, Lara, Vic
  • Can I just say we were very happy with our last unit at our previous home, so that\'s why we wont hesitate to get another from your company.

    Bevan, .
  • Peter, "Shame faced husband" ;-) & I were incredibly impressed when the new part & replacement filters arrived today. All installed it looks great & husband proof. Thanks so very much! We are thrilled. You can use this as an unsolicited...

    R Golding, .
  • This is the first time I have offered endorsement of a commercial enterprise. In this instance an endorsement is well placed. My customer connection with PSI Filters began about 8 years ago. At that time PSI Filters were one of relatively few...

    N McLeod, Townsville, Nth Qld