Categories

Shipping and returns

Small items such as replacement cartridges are your choice by regular post or express post which in many cases is overnight delivery. Larger items such as undersink systems, whole house, and larger orders of replacement cartridges are sent normal post, delivery time is normally 2 to 6 days. Express post on these larger items can be done and it is best to call for a quote on the extra charge for that.

All items shipped are insured unless otherwise specified, notice of a claim must be made within 24 hours of receipt (normal week days).

Returns

If a faulty item is received that will be replaced without question. Breakages by customer during installation we normally replace minor parts free but customer pays the postage. Major parts are sold at cost but this is only for breakages by customers.
If you find the system that you purchased not to your liking it can be returned for a refund, call prior to doing a return, the item must be in as sent condition and not used.

A change of heart you can return the product with freight at your cost both ways, the item must be in as sent condition and not used.


Testimonials

  • Dear Stephanie, Just a brief note to thank you for your excellent service and for the twin under sink system that we purchased. We were delighted with the quality of the system including the ceramic disk Touch-flow brand faucet. The unit arrived...

    Ray Fallu, Victoria
  • Thank for all your help and the unit works just great have now sorted out all my problems with fish tankrnrnVery good advice and quick delivery recommend this company to anyone who wants a good water filter.

    Keith, ACT
  • Hi Peter I have just received and installed my water filter unit. I must say I was dubious at ordering this unit over the web as I felt the pricing had to reflect a lower quality filter system. I am absolutely impressed with both the quality and...

    Barry Englefield, .
  • Just want to say thank you for such a prompt delivery of my under sink reverse osmosis system, had it installed in no time and after a few attempts at getting the tubing to stay in place it is working an absolute treat. I had an older system for...

    Colin Sherrott, Lara, Vic