Shipping and returns

Small items such as replacement cartridges are your choice by regular post or express post which in many cases is overnight delivery. Larger items such as undersink systems, whole house, and larger orders of replacement cartridges are sent normal post, delivery time is normally 2 to 6 days. Express post on these larger items can be done and it is best to call for a quote on the extra charge for that.

All items shipped are insured unless otherwise specified, notice of a claim must be made within 24 hours of receipt (normal week days).


If a faulty item is received that will be replaced without question. Breakages by customer during installation we normally replace minor parts free but customer pays the postage. Major parts are sold at cost but this is only for breakages by customers.
If you find the system that you purchased not to your liking it can be returned for a refund, call prior to doing a return, the item must be in as sent condition and not used.

A change of heart you can return the product with freight at your cost both ways, the item must be in as sent condition and not used.


  • This company is one that EVERYONE should support. They not only dispatch goods quickly, but ordering online is easy (even for old farts like me). I had an issue with one of their diverter valves. Within minutes of my email, they responded and even...

    Lesley, Brisbane
  • Hi Peter Just wanted to thankyou for your extremely prompt service it always helps to get a parcel quickly as it relieves the anxious wait that the company you have just paid is a geniune one I was also impressed to see my replacement filters are...

    Sue, .
  • Dear Stephanie, Just a brief note to thank you for your excellent service and for the twin under sink system that we purchased. We were delighted with the quality of the system including the ceramic disk Touch-flow brand faucet. The unit arrived...

    Ray Fallu, Victoria
  • Thought I would give you some customer feed back which I seldom do but I am impressed with both the product and service. I purchased a whole house system about a month ago and had it installed by a local plumber who was also impressed with the...

    Fred B, .