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Shipping and returns

Small items such as replacement cartridges are your choice by regular post or express post which in many cases is overnight delivery. Larger items such as undersink systems, whole house, and larger orders of replacement cartridges are sent normal post, delivery time is normally 2 to 6 days. Express post on these larger items can be done and it is best to call for a quote on the extra charge for that.

All items shipped are insured unless otherwise specified, notice of a claim must be made within 24 hours of receipt (normal week days).

Returns

If a faulty item is received that will be replaced without question. Breakages by customer during installation we normally replace minor parts free but customer pays the postage. Major parts are sold at cost but this is only for breakages by customers.
If you find the system that you purchased not to your liking it can be returned for a refund, call prior to doing a return, the item must be in as sent condition and not used.

A change of heart you can return the product with freight at your cost both ways, the item must be in as sent condition and not used.


Testimonials

  • Hi Peter/Callum Just wanted to say a big thanks for all your help, support and knowledge. I am super pleased with my counter top filter and am so grateful that I followed the brilliant reviews online. With you guys you get honesty and a genuine...

    Ruthie, .
  • Hi Stephanie and Peter,   Thank you for the replacements filters in recognition of loyal service.  It is very much appreciated.  We have always highlighted your reverse osmosis water filters when we have sold our other 2 houses where we...

    Jacqui, .
  • A one stop shop for all your water filtration requirements. Fantastic service and very knowledgeable staff. I've been buying my Reverse Osmosis filters and accessories from a company in Melbourne. Never again. I made fantastic savings today...

    Craig George, Launceston
  • Can I just say we were very happy with our last unit at our previous home, so that\'s why we wont hesitate to get another from your company.

    Bevan, .