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Shipping and returns

Small items such as replacement cartridges are your choice by regular post or express post which in many cases is overnight delivery. Larger items such as undersink systems, whole house, and larger orders of replacement cartridges are sent normal post, delivery time is normally 2 to 6 days. Express post on these larger items can be done and it is best to call for a quote on the extra charge for that.

All items shipped are insured unless otherwise specified, notice of a claim must be made within 24 hours of receipt (normal week days).

Returns

If a faulty item is received that will be replaced without question. Breakages by customer during installation we normally replace minor parts free but customer pays the postage. Major parts are sold at cost but this is only for breakages by customers.
If you find the system that you purchased not to your liking it can be returned for a refund, call prior to doing a return, the item must be in as sent condition and not used.

A change of heart you can return the product with freight at your cost both ways, the item must be in as sent condition and not used.


Testimonials

  • Peter, "Shame faced husband" ;-) & I were incredibly impressed when the new part & replacement filters arrived today. All installed it looks great & husband proof. Thanks so very much! We are thrilled. You can use this as an unsolicited...

    R Golding, .
  • Hi Peter I have just received and installed my water filter unit. I must say I was dubious at ordering this unit over the web as I felt the pricing had to reflect a lower quality filter system. I am absolutely impressed with both the quality and...

    Barry Englefield, .
  • This company is one that EVERYONE should support. They not only dispatch goods quickly, but ordering online is easy (even for old farts like me). I had an issue with one of their diverter valves. Within minutes of my email, they responded and even...

    Lesley, Brisbane
  • I called to find out more about the PSI water filter systems and Peter provided outstanding customer service. I do at times ask a lot of questions and Peter was extremely helpful considering I called after closing time and he spent another 30...

    Gail Henderson, Sale, Victoria