Customer Feedback

These feedback comments are real and not made up like most that we see.

 

19-05-10

This is the first time I have offered endorsement of a commercial enterprise. In this instance an endorsement is well placed. My customer connection with PSI Filters began about 8 years ago. At that time PSI Filters were one of relatively few supplying residential RO Systems. I was firstly impressed with Peter's knowledge of RO Systems and candid comments which enabled me to feel confident in making informed decisions buying both a quality product and a RO system that met our family potable water supply needs. He did not try to oversell, he steered me clear of dodgy products. The RO system he sold me still faithfully produces the 600 liters daily I was promised 8 years ago. Perhaps the main reason for this endorsement is that over the past 8 years I made mistakes with installation and maintenance. I have had only once instance of a warranty claim with a pump (which was dealt with quickly). We are entirely reliant on our RO systems reliability as it is our sole source of residential potable water supply. We only have a 4 day water storage reserve. In all instances I have been able to access Peter for timely advice /assistance. He has never taken pricing advantage of our circumstances. Parts and regular replacement filter supplies have always been air bagged the same day. As stated my RO system is relatively modest in size and is now 8 years old and still going strong with the same output as the day it was installed. Perhaps the most important comment is that I have found Peter an honest and reliable person to deal with and his support to customers is long term. If anyone thought this is a trumped up endorsement, you would be able to contact Peter and arrangements made for me to contact and confirm these comments. N McLeod Townsville Nth Qld.

Kind regards Neil

 

17-05-10

Hi Peter,

The filter system arrived on Monday, and installed it today. It was very easy to install and works perfectly. We got use to normal unfiltered tap water so when we tried filtered water the difference was huge. The Sydney water was harsh and had a strong smell in comparison to your filtered system. You would believe that it was natural spring water!

Thank for all your help!

Luke S

 

Peter,

"Shame faced husband" ;-) & I were incredibly impressed when the new part &

replacement filters arrived today. All installed it looks great & husband

proof. Thanks so very much! We are thrilled.

You can use this as an unsolicited testimonial if you like.

Two years ago I bought a premium benchtop filter from you. The water in our

area was dreadful, often brown in colour (this is in our inner city suburb

of Melbourne). The filter unit has been fantastic for us. The water tastes

beautiful. On top of the excellent quality of the filter we are remarkably

impressed at the unfailing brilliance of your customer service. Fantastic

advice and practical guidance with great prices & speed of delivery. The

customer service you provide is equalled by no other company I have dealt

with.

Regards,

R Golding.

 

 

Hi Peter

I have just received and installed my water filter unit. I must say I was dubious at ordering this unit over the web as I felt the pricing had to reflect a lower quality filter system. I am absolutely impressed with both the quality and the price - I have installed previously at my last address a unit I bought from Bunnings at $355.00 (still available at that price) and compared - well you can't compare. Your unit is far superior in quality with better quality fittings and even a pressure reducer. To repeat - I am very pleased with this and even the water now tastes good. you can't get better than that!

You may use my recommendation if you wish as I am very impressed with the system.

Thanks & Regards

Barry Englefield

Please visit our Web-Site at :-

www.crystalwater.com.au

 

Dear Stephanie,

Just a brief note to thank you for your excellent service and for the twin under sink system that we purchased. We were delighted with the quality of the system including the ceramic disk Touch-flow brand faucet. The unit arrived the day after it was ordered and in plenty of time for installation with our new kitchen.

Kind regards,

Ray Fallu

Victoria

 

Hi Stephanie & Peter,

Just thought that we'd let you know that we're thrilled to bits with the Twin Under-sink PSI-304 system that you supplied. It arrived yesterday morning, it went in today & the installatiion was an absolute breeze. The fact that we were replacing a competitor's previous unit simplified matters some what, but proved interesting to say the least. Without exception, each individual component that you supplied in your kit, was vastly superior to that of the previous supplier.

To emphasise the wisdom in changing over, the cost for just 3 cartridge replacement sets alone from our previous supplier, would have cost $12 less than our total order through you, which included:

1 ... A complete Deluxe Twin Under-sink PSI-304 which includes the Polyspun pre-filter & the Matrickx CR1 high flow rate carbon cartridge.

2 ... 2 extra replacement cartridge sets.

3 ... A ceramic valve faucet that was a $15 option.

In effect, if we hadn't gone for the ceramic valved faucet, we would have gotten your complete system with it's vastly superior components & 2 spare replacement cartridge sets, for less money than just the 3 cartridge sets from our previous supplier. We are giving our friends the outgoing system in it's entirety, complete with a pair of your cartridges & they too will be ongoing customers. Everyone's a winner & we couldn't be happier.

The fact that Peter personally returned our initial after hours enquiry that same evening & offered uniquely honest advise was extremely encouraging. The whole process has been silky smooth & totally rewarding. Thanks again & we wish you all the best.

Cheers,

Tania & John Spencer

 

hi peter,

Thanks for supplying me with the filter. I installed it at my mums house in Biloela. (out west) The water out there is half bore half from a big dam, so the water must have a lot of minerals in it. My mum was pretty sceptical but once she tasted it - wow what a difference. The TDS meter reads about 430 on the in and about 7 on the out and no longer smells of chlorine.

Thanks heaps

wulf

Message sent using

Dodo Internet Webmail Server